Call 020 3369 6569
FAQ
Get the answer to our most frequently asked questions below. If you can’t find the answer, give us a call on 020 3369 6569, email us on [email protected] or get in contact via our live chat through the website
Q. How long will it take to get my CV?
A. Our standard turnaround time is 5 working days from the point we’ve received all the information we need. Express delivery options are also available if you need your CV urgently.
Q. What format will my CV be in?
A. You’ll receive your new CV in both Word and PDF formats, fully editable and ready to use across all job platforms.
Q. Where are you based?
A. We are a UK-based CV writing service, and all of our writers are based in the UK.
Q. How can I pay for your services?
A. You can pay securely online using a debit or credit card or PayPal. We also offer flexible payment options, including Buy Now, Pay Later and interest free instalment plans to help you spread the cost.
Q. Why should I choose you over other CV Writing Services?
A. We offer a personal, tailored service with no templates or automation. Every CV is written from scratch by an experienced UK-based CV writer, matched to your industry. Our CVs are strategic, keyword-optimised, and designed to help you stand out — with a 100% satisfaction guarantee.
Q. What do you need to start working on my CV?
A. If you have a current CV, we’ll ask you to upload it at checkout. You’ll also receive a short form to help us gather any extra information we need. If you're starting from scratch without a CV, don’t worry — we’ll guide you through the process.
Q. What is your satisfaction guarantee?
A. We offer a 100% satisfaction guarantee. If you’re not happy with your CV, we’ll work with you to understand your concerns and make any necessary revisions — your CV isn’t finished until you're fully satisfied.
Q. I'm not sure which CV package is right for me — what should I do?
A. No problem — just get in touch via email, phone or live chat. We’ll assess your current CV or background and recommend the best package for your experience and career goals.
Q. How Can I Place My Order?
A. Whilst we would encourage you to place your order securely online , we are happy to take you through the process and help you place your order by phone, if you prefer
Q. Can you help if I don’t have a CV at all?
A. Absolutely. Many clients come to us with no CV or an outdated version. We’ll gather the right information from you to build your new CV
Q. Do you write CVs for my industry?
A. Yes — we write CVs across a wide range of sectors, including administration, marketing, healthcare, construction, finance, IT, education, and more. You'll be matched with a CV writer who understands your field.
Q. Is my information kept confidential?
A.Yes. We treat all personal data and documents with complete confidentiality and never share your information with third parties.
Q. Will my CV be optimised for applicant tracking systems (ATS)?
A.Yes — all of our CVs are ATS-compliant and keyword-optimised to ensure they pass through recruitment software and get seen by hiring managers
Q. Do you offer CV updates or re-writes?
A.Yes – if you’ve used our service before, we offer discounted updates for returning clients. This is ideal when you’ve gained new experience or want to tailor your CV to a new role.
Q. Can I get my CV faster if I’m on a deadline?
A.Yes – we offer express turnaround options. Let us know your deadline and we’ll do our best to accommodate it.