After placing an order with The CV Specialists you are agreeing to our Terms and
Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions you do not use our website. From time to time we may decide to change these Terms and Conditions. Should these changes take place after you have placed an order with The CV Specialists then the original Terms and Conditions at the time of placing you order will apply.
A contract with our service will only exist when The CV Specialist has accepted your order. Occasionally we may refuse an order without notice but will inform you within 24 hours of your order.
All prices listed on the website are subject to change without prior notice and The CV Specislists does not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within 7 days of this action then we will happily refund you the difference. All content on this site is the property of The CV Specialist. Unauthorised copying is not permitted.
The CV Specislists goes to great effort to ensure the information on its website is
accurate. We do only provide advice and accept no liability as a result of inaccuracy in any of the information on the The CV Specislists website.
Ordering with The CV Specislists:
In order to complete your order we collect personal information such as contact
details, education and employment history. Should this information not be readily available from your order then we will either contact you to gather this information, or in the case where there is minor amount of information missing we will highlight this when sending your completed order back to you.
The CV Specialists take payment in advance in order to begin your order. This is
through our online merchant service PayPal. However, should you wish to pay by
other means then please make contact to discuss alternative methods.
Should you place an incorrect order; for example select the wrong type of CV then
we will contact you to advise you of this and will arrange for any difference in cost to be settled. Should you not wish to continue at this stage then we will fully refund you. If we find that due to the nature of your order; e.g. complex information we will fall outside the agreed turnaround time we will contact you to discuss this. Similarly if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.
Once your order has been placed with The CV Specialists we may need to arrange a telephone call or email questionnaire to gather all necessary information. The
turnaround time pertaining to you order will apply from when all required information has been received. When received we will write your CV from the information provided and where any existing content is deemed fit for purpose we will use in the new CV. Your CV will be delivered back in Microsoft Word and PDF to the email address provided at the time of placing the order. Should there be any information missing then we will be unable to send your CV in PDF, however, should you provide the missing information back to The CV Specialists then we will happily arrange for a PDF version to be sent to you within 48 hours.
We do recommend that throughout the process of your order being completed you do check your Junk or Spam folder. We cannot accept any liability for where an order has been sent but perceived as not received for this reason.
Once you have received your order we will assume your order is complete unless we hear back from you within 7 working days and
you advise us that adjustments are required. In order to be as efficient as possible
we do recommend you outline any required adjustments in an email and send this to [email protected]. Once we have received your email we will respond should we feel in our experience your adjustments need to be re-considered. We aim to complete any requested adjustments within 4 days of your request. If you would like it sooner then please do advise us of this so that we may try and do the adjustments sooner. Should adjustments be minimal in nature (e.g. 1-2 sentences) then we do recommend you adjust the CV and send it to us and we can review and advise on any recommendations.
We provide our services in good faith and complete orders to the best of our
knowledge by experienced CV Writers. We cannot accept any liability should you
suffer any loss or damage from taking our advice The service provided by The CV Specialists are goods ‘made to consumer’s specifications or clearly personalised’. It is for this reason that are services are exempt from the normal distance selling regulations.
As part of our on-going commitment to 100% customer satisfaction, we guarantee to revise your CV until you are 100% satisfied. This is our 100% satisfaction guarantee. Other than where you have selected a service which is less than the cost of what you should have paid then we do not offer any refunds. Complaints:
In the unlikely event you have a complaint or grievance in relation to your order with The CV Specislists please email us at [email protected] – once received your complaint will be investigated and we will reply to you within 3 working days.